FAQ

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

CAN I CONNECT MY AAASY WATCH TO MY PHONE?

No. AAASY Supercolor is a digital watch, not a smart watch: it tell the time and date on a digital screen. For email, and internet, check your smartphone.

DO I NEED TO CHARGE MY WATCH EVERY DAY?

You do not need to charge your AAASY Supercolor. Contrary to smart watches that are energy-hungry, AAASY watches run on a button battery that can last a year and a half when used everyday.

HOW DO I INSTALL MY WATCH STRAP?

  1. Slide the strap over the spring bars and underneath the watch, soft velcro side first ①.
  2. The printed locking piece should face up ②.
  3. The upper part of the strap should be shorter than the lower part.

    HOW DO I CLOSE MY STRAP

    1. Place the watch face down and turn it upside down.
    2. Place your wrist over it, palm up.
    3. Wrap the longer strap ① around your wrist. Leave the locking ③ piece free.
    4. While holding the longer strap, press the shorter strap ② over it.
    5. Press down the locking piece down to secure the strap.

      CAN I RETURN MY WATCH?

      You can return any unworn item purchased on AAASY store within 3 days of the delivery date.The cost of return postage is at your own expense. See General Policy below for more info.

      GENERAL POLICY

      AAASY Limited ("we" and "us") is the operator of (https://www.aaasy.co) ("Website"). By placing an order through this Website you will be agreeing to the terms below.These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

      1. General

      Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
      2. Shipping Costs

      Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.This price will be the final price for shipping cost to the customer.
      3. Returns

      3.1 Return Due To Change Of Mind
      AAASY will happily accept returns due to change of mind as long as a request to return is received by us within 3 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.Return shipping will be paid at the customers expense and will be required to arrange their own shipping.Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.(AAASY) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

      3.2 Warranty Returns
      AAASY will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.Upon return receipt of items for warranty claim, you can expect AAASY to process your warranty claim within 7 days.Once warranty claim is confirmed, you will receive the choice of:(a) refund to your payment method(b) a refund in store credit(c) a replacement item sent to you (if stock is available)
      4. Delivery Terms

      4.1 Transit Time Domestically
      In general, domestic shipments are in transit for 2 - 7 days

      4.2 Transit time Internationally
      Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

      4.3 Dispatch Time
      Orders are usually dispatched within 2 business days of payment of orderOur warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

      4.4 Change Of Delivery Address
      For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
      4.5 P.O. Box Shipping
      AAASY will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
      4.6 Military Address Shipping
      We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

      4.7 Items Out Of Stock
      If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
      4.8 Delivery Time Exceeded
      If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
      5. Tracking Notifications

      Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
      6. Parcels Damaged In Transit

      If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
      7. Duties & Taxes

      7.1 Sales TaxSales tax has already been applied to the price of the goods as displayed on the website

      7.2 Import Duties & TaxesImport duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and AAASY encourage you to be aware of these potential costs before placing an order with us.If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to AAASY at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
      8. Cancellations

      If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
      9. Insurance

      Parcels are insured for loss and damage up to the value as stated by the courier.

      9.1 Process for parcel damaged in-transitWe will process a refund or replacement as soon as the courier has completed their investigation into the claim.

      9.2 Process for parcel lost in-transitWe will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
      10. Customer service

      For all customer service enquiries, please email us at contact@aaasy.co

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